Visit the Ethiopian Airlines Chicago Office USA for Travel Support

As one of Africa’s most respected and rapidly expanding airlines, Ethiopian Airlines provides seamless travel options from the United States to destinations across Africa, the Middle East, and beyond. For passengers based in the Midwest, the Ethiopian Airlines Chicago Office USA serves as a vital resource for flight booking, customer service, and travel-related support.

Whether you’re a frequent flyer or planning your first international journey, visiting or contacting the Ethiopian Airlines Office in Chicago can make your travel experience smoother and more personalized. In this 1200-word guide, we’ll walk you through everything you need to know about the Ethiopian Airlines Chicago Office, including its services, location, hours, and much more.

About Ethiopian Airlines

Ethiopian Airlines is the flag carrier of Ethiopia and the largest airline in Africa. Operating since 1945, the airline connects passengers to more than 130 international and domestic destinations. Known for its excellent safety record, modern fleet (including the Boeing 787 Dreamliner), and award-winning customer service, Ethiopian Airlines is a preferred choice for travelers to and from Africa.

With a central hub at Addis Ababa Bole International Airport (ADD), the airline links the United States to major cities throughout Africa, Asia, Europe, and the Middle East. Its presence in the U.S. includes major cities like Washington, D.C., New York, and, of course, Chicago.

Why the Ethiopian Airlines Chicago Office USA Matters

While online platforms and mobile apps provide convenient ways to book flights and access information, many travelers prefer direct, in-person assistance. The Ethiopian Airlines Chicago Office USA offers a customer-focused alternative, where trained representatives help passengers with real-time solutions and travel support.

Whether you’re managing a complex itinerary, traveling with a large group, or require visa and baggage assistance, the Ethiopian Airlines Office in Chicago is equipped to assist you in detail.

Location of the Ethiopian Airlines Office in Chicago

Office Address:
Ethiopian Airlines Chicago Office USA
875 N Michigan Avenue, Suite 3800
Chicago, IL 60611
United States

The office is located in the renowned John Hancock Center (now known as 875 North Michigan Avenue), offering easy access for travelers in and around the city.

Office Hours

The Ethiopian Airlines Office in Chicago operates during standard business hours:

• Monday to Friday: 9:00 AM – 5:00 PM

• Saturday and Sunday: Closed

• Holidays: Hours may vary—please call in advance

Contact Information

Here’s how you can reach the Ethiopian Airlines Chicago Office:

• Phone: +1 (312) 334-5600

• Fax: +1 (312) 334-5601

• Email: info@ethiopianairlineschicago.com

The friendly staff is available to assist you with bookings, baggage concerns, travel documentation, and any inquiries related to your flight with Ethiopian Airlines.

Services Offered by the Ethiopian Airlines Chicago Office USA

The Ethiopian Airlines Office in Chicago provides a wide range of services to meet the needs of every traveler. Below are the main services offered at the office:

1. Flight Booking and Ticketing

You can book domestic and international flights at the office. Services include:

• Booking new flights

• Managing seat selection

• Accessing promotional fares

• Business class (Cloud Nine) upgrades

• Multi-city and round-the-world bookings

2. Ticket Rebooking and Cancellations

Change in plans? The Chicago office can help you:

• Reschedule your flights

• Cancel reservations and request refunds

• Reissue tickets

• Handle missed or delayed flight issues

3. Baggage Assistance

Understanding Ethiopian Airlines’ baggage rules is easier with in-person help. Services include:

• Checked and carry-on baggage allowance info

• Excess baggage pricing

• Lost or delayed baggage assistance

• Oversized or special baggage advice

4. Visa and Documentation Support

The Ethiopian Airlines Chicago Office USA can guide you on:

• Visa requirements for Ethiopia and other countries

• Transit regulations and documents

• Passport validity rules

• COVID-19 travel protocols and health documentation

5. Group and Corporate Travel

Traveling with a group or organizing a company trip? The office can:

• Offer group fare discounts

• Help with customized itineraries

• Manage corporate travel accounts

• Provide travel documentation support

6. Special Services for Passengers

For passengers with specific needs, the office offers:

• Wheelchair and mobility support

• Booking assistance for unaccompanied minors

• Travel arrangements for pets

• Medical clearance and special meal requests

7. ShebaMiles Loyalty Program

The Chicago office helps with all aspects of the Ethiopian Airlines frequent flyer program:

• ShebaMiles account setup

• Earning and redeeming miles

• Tier upgrades and benefits

• Claiming missing miles

Ethiopian Airlines Flights from Chicago

Ethiopian Airlines operates nonstop flights from Chicago O’Hare International Airport (ORD) to Addis Ababa Bole International Airport (ADD). From Addis Ababa, passengers can connect to cities across Africa and beyond.

Flight Details:

• Origin: Chicago O’Hare International Airport (ORD)

• Destination: Addis Ababa Bole International Airport (ADD)

• Aircraft: Boeing 787 Dreamliner

• Cabins: Economy and Cloud Nine (Business Class)

Common onward destinations include:

• Nairobi, Kenya

• Lagos, Nigeria

• Johannesburg, South Africa

• Accra, Ghana

• Kigali, Rwanda

• Cairo, Egypt

Ethiopian Airlines Terminal at Chicago O’Hare (ORD)

Ethiopian Airlines operates from Terminal 5, the international terminal at Chicago O’Hare.

At Terminal 5:

• Check-in counters open 3 hours before departure

• On-site Ethiopian Airlines representatives assist with check-in, baggage, and boarding

• Airport amenities include lounges, dining, and duty-free shopping

Passengers are advised to arrive early for international check-in and security procedures.

How to Get to the Ethiopian Airlines Chicago Office

The office's central downtown location makes it easy to reach via:

CTA Train:

• Take the Red Line to Chicago Station

• Walk east to Michigan Avenue and head north to 875 N Michigan

CTA Bus:

• Several bus lines, including the 146 and 151, stop nearby

By Car:

• Paid parking is available in the John Hancock Center and nearby garages

Why Choose the Ethiopian Airlines Office in Chicago?

Here’s why visiting or contacting the Ethiopian Airlines Chicago Office USA is worth your time:

• Direct, In-Person Support: Get answers to your questions from knowledgeable staff

• Reliable Booking Help: Avoid mistakes that can happen online or over the phone

• Local Convenience: Perfect for passengers based in Chicago and surrounding states

• Problem Solving: Get fast assistance for urgent rebookings or travel issues

• Personalized Service: Ideal for special travel requests, group travel, or first-time flyers

Conclusion

The Ethiopian Airlines Office in Chicago is your trusted travel support center in the United States. With a prime location, helpful staff, and a comprehensive range of services, the Ethiopian Airlines Chicago Office USA is the go-to destination for passengers seeking smooth, well-managed international travel.

Whether you're booking a flight to Addis Ababa, managing a business trip to Nairobi, or flying home to Lagos, the team at the Chicago office ensures your journey begins with confidence and peace of mind.

FAQs – Ethiopian Airlines Chicago Office

Q1: Where is the Ethiopian Airlines Office in Chicago located?
A: 875 N Michigan Avenue, Suite 3800, Chicago, IL 60611, USA.

Q2: What are the office hours?
A: Monday to Friday, 9:00 AM to 5:00 PM. Closed on weekends and holidays.

Q3: Which terminal does Ethiopian Airlines use at O’Hare?
A: Terminal 5, the international terminal at ORD.

Q4: Can I book a flight at the Chicago office?
A: Yes, the office offers ticketing, rebooking, and upgrade services.

Q5: Does the office help with visa and travel documentation?
A: Yes, the staff provides travel guidance for visas, passports, and health requirements.