Everything You Need to Know About the Emirates Airlines Addis Ababa Office in Ethiopia

Everything You Need to Know About the Emirates Airlines Addis Ababa Office in Ethiopia

Jul 3, 2025 - 12:27
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Everything You Need to Know About the Emirates Airlines Addis Ababa Office in Ethiopia

Traveling with Emirates Airlines means accessing premium services and world-class support. Whether you're a frequent flyer or a first-time passenger, the Emirates Airlines Addis Ababa Office in Ethiopia is your go-to location for in-person assistance with all your travel-related needs. From flight bookings and ticket modifications to baggage policies and special travel support, the office is designed to offer seamless services to travelers in the Ethiopian capital.

Conveniently located in Addis Ababa, the Emirates office ensures that customers receive timely, professional support without relying solely on online channels. Let’s explore everything this office can help you with—whether you’re planning, modifying, or managing your upcoming trip.


🏢 Contact Details for Emirates Airlines Addis Ababa Office

Category Information
Office Location Addis Ababa, Ethiopia
Phone Number +971 (4) 295-1111
Email Address security@emirates.com
Operating Hours Tuesday–Thursday: 8:30 AM to 5:30 PM
Wednesday: 8:30 AM to 9:00 PM
Website www.emirates.com

🛬 Emirates Airport Office – Bole International Airport

Airport Name Bole Addis Ababa International Airport
Address XQMW+GG Addis Ababa, Ethiopia
Phone Number +251 116 652 222

🏛 Emirates Airlines Head Office Information

Headquarters Address Emirates Group Building, Al-Garhoud, Dubai, UAE
Contact Number +971 (4) 295-1111
Website https://www.emirates.com/us/english

✈️ Services Available at the Emirates Airlines Office in Addis Ababa

At the Emirates Airlines Office in Addis Ababa, travelers are offered a full range of services to simplify their travel experience:

🎫 Ticket Booking & Rebooking

Whether you are booking your first ticket or changing an existing one, Emirates staff will help finalize your itinerary with minimal hassle.

🔄 Reservation Management

Modify flight dates, change routes, upgrade seating, or add special services through personalized in-office assistance.

🧳 Baggage Services

The team helps you understand Emirates’ baggage allowances, excess charges, and assist with lost or delayed baggage claims.

🧒 Child and Minor Travel

Planning solo travel for minors? The Emirates Addis Ababa team ensures unaccompanied minor policies are properly followed for a safe trip.

🧑‍🦽 Medical & Accessibility Support

Request wheelchair access, priority boarding, or special in-flight needs in advance for a more comfortable journey.

🍱 Meal Pre-booking & In-flight Preferences

Arrange dietary-specific meals and learn about in-flight Wi-Fi, entertainment, and other premium services.

🛋 Lounge Access & Upgrades

Explore options for First or Business Class upgrades, lounge access at departure airports, and other luxury amenities.

💵 Refunds & Flight Cancellations

Need a cancellation or refund? The office staff can walk you through eligibility, process applications, and initiate refunds.

📑 Travel Documentation Help

Get real-time support on visa requirements, passport rules, and destination-specific travel advisories.

👥 Group and Corporate Travel

Planning a group vacation or a corporate trip? Enjoy bulk booking support and tailored solutions.


🔗 Quick Access Links


❓ Top 10 Frequently Asked Questions

1. Can I book international flights from the Addis Ababa office?

Yes, all domestic and international Emirates flights can be booked directly at the Addis Ababa sales office.

2. What documents do I need to carry while visiting the office?

Bring a valid passport, your booking reference (if applicable), and any travel-related documents.

3. Does the office help with travel during pregnancy?

Yes, the office provides guidance and medical documentation requirements for expectant mothers traveling with Emirates.

4. How early should I request a wheelchair service?

It is recommended to request special assistance at least 48 hours before your scheduled departure.

5. Can I upgrade my economy ticket to business class at the office?

Yes, subject to seat availability and fare conditions, upgrades can be processed at the office.

6. Is refund available for partially used tickets?

Refund policies vary; the office can check your ticket eligibility and help initiate the refund process.

7. How do I get assistance for lost baggage?

File a report at the Bole Airport counter or contact the Addis Ababa office to begin the tracing process.

8. Is group booking cheaper at the office than online?

Group travel is often easier and more affordable to arrange through the city office, especially for 10+ travelers.

9. Can I request a special meal in person?

Yes, special meals like vegetarian, diabetic, or gluten-free options can be requested at the office.

10. Where is the Emirates Airlines headquarters?

The headquarters is in Al-Garhoud, Dubai, UAE, and handles the airline’s global operations and customer care.


🧭 Why Visit the Emirates Addis Ababa Office?

While Emirates' website offers plenty of online tools, there’s no substitute for in-person service—especially for complex bookings, flight disruptions, or group itineraries. At the Emirates Airlines Addis Ababa Office, experienced staff members walk you through every process, ensure your preferences are met, and offer timely solutions.

Here’s what sets the office apart:

  • Personalized service

  • No waiting on hold

  • Face-to-face resolution of issues

  • Access to deals and upgrades

  • Support for passengers with special requirements


✨ Final Thoughts

The Emirates Airlines Addis Ababa Office in Ethiopia is your reliable travel partner—whether you’re flying solo, with family, or for work. Their on-ground team provides the kind of attention and service that makes a difference when planning or managing your trip.

For the smoothest travel experience, start with a visit to the Emirates office in Addis Ababa—and enjoy stress-free flying with one of the world’s top-rated airlines.