Everything You Need to Know About the Emirates Airlines Addis Ababa Office in Ethiopia
Everything You Need to Know About the Emirates Airlines Addis Ababa Office in Ethiopia

Traveling with Emirates Airlines means accessing premium services and world-class support. Whether you're a frequent flyer or a first-time passenger, the Emirates Airlines Addis Ababa Office in Ethiopia is your go-to location for in-person assistance with all your travel-related needs. From flight bookings and ticket modifications to baggage policies and special travel support, the office is designed to offer seamless services to travelers in the Ethiopian capital.
Conveniently located in Addis Ababa, the Emirates office ensures that customers receive timely, professional support without relying solely on online channels. Let’s explore everything this office can help you with—whether you’re planning, modifying, or managing your upcoming trip.
🏢 Contact Details for Emirates Airlines Addis Ababa Office
Category | Information |
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Office Location | Addis Ababa, Ethiopia |
Phone Number | +971 (4) 295-1111 |
Email Address | security@emirates.com |
Operating Hours | Tuesday–Thursday: 8:30 AM to 5:30 PM Wednesday: 8:30 AM to 9:00 PM |
Website | www.emirates.com |
🛬 Emirates Airport Office – Bole International Airport
Airport Name | Bole Addis Ababa International Airport |
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Address | XQMW+GG Addis Ababa, Ethiopia |
Phone Number | +251 116 652 222 |
🏛 Emirates Airlines Head Office Information
Headquarters Address | Emirates Group Building, Al-Garhoud, Dubai, UAE |
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Contact Number | +971 (4) 295-1111 |
Website | https://www.emirates.com/us/english |
✈️ Services Available at the Emirates Airlines Office in Addis Ababa
At the Emirates Airlines Office in Addis Ababa, travelers are offered a full range of services to simplify their travel experience:
🎫 Ticket Booking & Rebooking
Whether you are booking your first ticket or changing an existing one, Emirates staff will help finalize your itinerary with minimal hassle.
🔄 Reservation Management
Modify flight dates, change routes, upgrade seating, or add special services through personalized in-office assistance.
🧳 Baggage Services
The team helps you understand Emirates’ baggage allowances, excess charges, and assist with lost or delayed baggage claims.
🧒 Child and Minor Travel
Planning solo travel for minors? The Emirates Addis Ababa team ensures unaccompanied minor policies are properly followed for a safe trip.
🧑🦽 Medical & Accessibility Support
Request wheelchair access, priority boarding, or special in-flight needs in advance for a more comfortable journey.
🍱 Meal Pre-booking & In-flight Preferences
Arrange dietary-specific meals and learn about in-flight Wi-Fi, entertainment, and other premium services.
🛋 Lounge Access & Upgrades
Explore options for First or Business Class upgrades, lounge access at departure airports, and other luxury amenities.
💵 Refunds & Flight Cancellations
Need a cancellation or refund? The office staff can walk you through eligibility, process applications, and initiate refunds.
📑 Travel Documentation Help
Get real-time support on visa requirements, passport rules, and destination-specific travel advisories.
👥 Group and Corporate Travel
Planning a group vacation or a corporate trip? Enjoy bulk booking support and tailored solutions.
🔗 Quick Access Links
❓ Top 10 Frequently Asked Questions
1. Can I book international flights from the Addis Ababa office?
Yes, all domestic and international Emirates flights can be booked directly at the Addis Ababa sales office.
2. What documents do I need to carry while visiting the office?
Bring a valid passport, your booking reference (if applicable), and any travel-related documents.
3. Does the office help with travel during pregnancy?
Yes, the office provides guidance and medical documentation requirements for expectant mothers traveling with Emirates.
4. How early should I request a wheelchair service?
It is recommended to request special assistance at least 48 hours before your scheduled departure.
5. Can I upgrade my economy ticket to business class at the office?
Yes, subject to seat availability and fare conditions, upgrades can be processed at the office.
6. Is refund available for partially used tickets?
Refund policies vary; the office can check your ticket eligibility and help initiate the refund process.
7. How do I get assistance for lost baggage?
File a report at the Bole Airport counter or contact the Addis Ababa office to begin the tracing process.
8. Is group booking cheaper at the office than online?
Group travel is often easier and more affordable to arrange through the city office, especially for 10+ travelers.
9. Can I request a special meal in person?
Yes, special meals like vegetarian, diabetic, or gluten-free options can be requested at the office.
10. Where is the Emirates Airlines headquarters?
The headquarters is in Al-Garhoud, Dubai, UAE, and handles the airline’s global operations and customer care.
🧭 Why Visit the Emirates Addis Ababa Office?
While Emirates' website offers plenty of online tools, there’s no substitute for in-person service—especially for complex bookings, flight disruptions, or group itineraries. At the Emirates Airlines Addis Ababa Office, experienced staff members walk you through every process, ensure your preferences are met, and offer timely solutions.
Here’s what sets the office apart:
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Personalized service
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No waiting on hold
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Face-to-face resolution of issues
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Access to deals and upgrades
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Support for passengers with special requirements
✨ Final Thoughts
The Emirates Airlines Addis Ababa Office in Ethiopia is your reliable travel partner—whether you’re flying solo, with family, or for work. Their on-ground team provides the kind of attention and service that makes a difference when planning or managing your trip.
For the smoothest travel experience, start with a visit to the Emirates office in Addis Ababa—and enjoy stress-free flying with one of the world’s top-rated airlines.