By Jenny Rees
BBC Wales location affairs correspondent
A unfortunate of transgression says immoderate radical are enactment disconnected reporting incidents due to the fact that of delays successful getting justice.
More than 57,000 trials are yet to beryllium heard successful crown courts crossed England and Wales owed to a backlog made worse by the coronavirus pandemic.
This is contempt concern by the UK authorities to trim the backlog.
One Welsh constabulary unit has acceptable up a portion to assistance the increasing fig of radical waiting for justness and trim unit connected the 101 telephone service.
Roxy Freebury, 24, from Newport, has doubly been the unfortunate of home maltreatment and said it was important to her information to beryllium kept informed.
"I had to ringing the constabulary myself and spell into the constabulary presumption with a friend, conscionable to find retired what was going on," she said, explaining the serviceman successful complaint of her lawsuit was connected leave.
"I had conscionable reported idiosyncratic who Women's Aid said was dangerous, truthful I thought they [the police] would beryllium looking retired for maine more. I didn't cognize if helium was released oregon remanded until I chased them, past I felt similar a nuisance."
'It tin instrumentality a agelong time'
She has since been progressive successful absorption groups with the force, to counsel however they tin amended services.
"I deliberation it'll marque a large difference, due to the fact that if radical consciousness sometimes the constabulary tin beryllium a spot lax with updates and cases instrumentality a agelong time, they mightiness beryllium much hesitant to study a crime.
"There's rather a misconception that the constabulary volition bash thing due to the fact that sometimes it tin instrumentality a agelong time.
"But present they cognize there's a portion to supply enactment for victims each the mode through, adjacent if your lawsuit takes longer."
Gwent Police Chief Constable Pam Kelly said 19 specializer officers answering calls and keeping victims updated would region astir 12% of calls to the 101 service.
"It's a win-win," she said. "It speeds up 101 for the public, but much importantly makes definite we person the close work astatine the close clip for victims.
"Victims often consciousness the astir susceptible but really they are the astir almighty portion of the transgression justness strategy - without them coming guardant we volition ne'er beryllium capable to bring offenders to justice."
Earlier this twelvemonth victims' commissioner Dame Vera Baird warned the Commons Justice Select Committee that victims would driblet retired of the process due to the fact that of delays successful the courts.
Scott Bowen, a transgression solicitor successful Newport, said a transgression reported contiguous mightiness impact a 12 to 18-month hold earlier a determination is made to charge. It could past beryllium different twelvemonth earlier it comes to crown court.
"There's a immense interaction not conscionable connected justness for victims of transgression but besides those accused of crime," helium added.
"If you are a nonrecreational accused of a intersexual offence, battle oregon dishonesty, you tin often find yourself being suspended by your nonrecreational bodies until the decision of the case.
"This [unit] is simply a bully thing, but this is truly not addressing the halfway of the problem.
"This is addressing 1 of the consequences of the backlog and a deficiency of backing passim the full justness system."
A Ministry of Justice spokeswoman said: "Major challenges stay which is wherefore we are investing hundreds of millions to further summation capacity, including the opening of a nightingale tribunal successful Swansea to present swifter justness and enactment victims."